During the week of July 15, 2013, the online version of Woman’s Day magazine posted an inflammatory article, titled “10 Things Travel Agents Won’t Tell You,” that questioned the professionalism and credibility of travel agents.
Travel Leaders Group was the first to respond, and we responded in force.
The editor-in-chief of Woman’s Day quickly received letters from top officials at several Travel Leaders Group companies, including:
- Travel Leaders Group CEO Barry Liben
- Vacation.com/Travel Leaders Leisure Group President John Lovell, CTC
- Nexion President Jackie Friedman, CTC, CTIE
- Travel Leaders Franchise Group President Roger E. Block, CTC
In addition to the open letters above, we want to reassure all travelers that the travel agent professionals under the Travel Leaders Group umbrella always have your back from the moment you begin planning your travel to the moment you return home safely. We’re there throughout your travels, even when the unexpected happens, whether it’s something as simple as a canceled flight or something major like the weather. We’re always looking out for your best interests.
News coverage regarding the Woman’s Day story—and the retraction Woman’s Day made in response to our efforts—may be found here.